Privacy Policy

Effective Date: [01/01/2026]

Najm for Medical Services LLC (“Najm,” “we,” “our,” or “us”) is committed to protecting users’ privacy and handling personal information responsibly.

Najm is a digital coordination and support platform that helps users connect with independent, licensed third-party service providers for non-emergency support services.

Najm is not a hospital, clinic, ambulance company, pharmacy, laboratory, healthcare provider, or emergency response service. Najm does not directly provide medical advice, diagnosis, treatment, prescriptions, or emergency care.

Role of the Platform

Najm’s role is limited to:

• helping users request appointments or consultations with independent licensed providers,
• assisting users in requesting non-emergency transportation services through third-party operators,
• assisting users in requesting medication or wellness product delivery through licensed pharmacies or suppliers,
• supporting communication, scheduling, and service coordination.

All healthcare services, transportation services, medication delivery, and related support services are provided by independent licensed third-party providers. These providers are solely responsible for their licenses, qualifications, legal compliance, service quality, and professional decisions.

Najm does not supervise, employ, control, or direct the professional judgment or operational decisions of independent service providers.

Information We Collect

To create a secure client profile, facilitate platform access, and coordinate requested services, Najm may collect limited personal information, including:

• full legal name as provided by the user,
• month and year of birth,
• residential address.

Najm is committed to collecting only the minimum information reasonably necessary to support secure access, account protection, and requested service coordination.

How We Use Information

Najm may use collected information only for the following purposes:

• creating a secure user profile,
• generating a unique Client ID and PIN code for platform access,
• conducting basic identity verification,
• preventing duplicate accounts or unauthorized access,
• supporting service coordination, scheduling, and user communication.

Sharing of Information

Najm may share the minimum necessary information with independent licensed third-party service providers solely for the purpose of coordinating the service requested by the user.

This may include:

• licensed healthcare providers,
• licensed transportation providers,
• licensed pharmacies or medication suppliers,
• authorized support partners.

Najm does not sell personal information to third parties.

Information sharing is limited strictly to what is reasonably necessary to fulfill the requested service.

Emergency Disclaimer

Najm is not an emergency response service.

If you are experiencing a medical emergency, severe symptoms, chest pain, difficulty breathing, heavy bleeding, loss of consciousness, or any urgent condition, call 911 immediately or go to the nearest emergency room.

Data Protection

Najm applies reasonable administrative, technical, and organizational safeguards to protect submitted information from unauthorized access, misuse, or improper disclosure.

However, no digital platform can guarantee absolute security.

User Consent

By using Najm and submitting your information, you confirm that the information you provide is accurate, complete, and submitted with your consent.

You also agree that Najm may use and share the minimum necessary information with independent licensed third-party providers solely for the purpose of coordinating the requested service.

You acknowledge that Najm’s role is limited to digital coordination and support, and that Najm is not responsible for the decisions, outcomes, or quality of services provided by third parties.

Data Retention

Najm retains user information only for as long as reasonably necessary to:

• maintain secure account access,
• support requested service coordination,
• prevent fraud or misuse,
• resolve support or customer service issues,
• comply with applicable legal obligations.

Najm will make reasonable efforts to securely delete or restrict access to information that is no longer reasonably necessary.

User Rights

Users may contact Najm to request:

• access to their personal information,
• correction of inaccurate or outdated information,
• deletion of personal information where legally permitted,
• support regarding account access or privacy concerns.

Najm will make reasonable efforts to review and respond to privacy requests in accordance with applicable laws and operational capabilities.

Limitation of Platform Responsibility

Najm’s responsibility is limited to digital coordination and communication support.

By using the platform, you acknowledge and agree that Najm is not responsible for:

• medical outcomes,
• provider decisions,
• transportation delays,
• pharmacy errors,
• delivery issues,
• service cancellations by third parties,
• any losses, damages, or injuries arising from services provided by independent third parties.

Policy Acceptance

By using Najm and submitting your information, you acknowledge that you have read and agreed to this Privacy Policy.

Contact

Najm for Medical Services LLC
Email: [email protected]